Privacy, Cookies and GDPR

Who Are We?

We are Saddleback Limited – a distributor of cycling-related products to both businesses and consumers – trading as Castelli Custom UK and Castelli Servzio Corse UK.

Saddleback is a company registered in England and Wales under number 04134944. Our registered office and main trading address is 12 Apollo Park, Armstrong Way, Yate, Bristol BS37 5AH. Our VAT number is GB840 3506 55. We operate the website

Our GDPR Owner and data protection representatives can be contacted directly here:

What Is Personal Data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How We Use Your Information

As there is no purchasing or account creating functionality on this website, we do not collect any personal data directly through the website with the exception of data obtained through browser cookies, which include anonymised information.

Collection of personal data through email and telephone

We do collect personal data from you directly through email correspondence, telephone conversations and the placement of orders. This information is stored securely and is not shared with any third parties with the exception of Castelli, which requires such information to process your order.

Retention Periods

We are required to retain some information in accordance with the law, such as information needed for income tax and audit purposes.

How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices.

We will process your personal data for as long as is necessary to process your orders and provide you with customer service support in relation to your orders.

Location Of Data

In the course of providing this website and our services to you, your data may be held or accessed by us in the UK. We also use third party providers in order to fulfil the purposes of our services to you who may be located in countries in Europe, Canada or in the US.

In terms of any such transfers, we ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and remains protected by GDPR. You consent to this transfer of your data on these terms.


As outlined above, we may pass on your data to third parties in order to complete our services with you. We never pass your data to third parties for marketing or other purposes.

We may pass on information containing your data to other parties as follows:

  • To our sub-contractors and data processors to administer your orders and other parts of the services
  • To the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law

Where your information is shared, it remains protected under GDPR.

Data Rectification

We neither collect nor store account data for you on this website, so data rectification is unnecessary.

If you wish the amend information you have provided to you Castelli Custom Servizio Corse Manager, please contact them directly or using the email address you have on file for your personal account manager.

Data Portability

We neither collect nor store account data for you on this website, however if you would like to request data we store and use to fulfill our services to you outside of this website, please email:

Access to Personal Data

We neither collect nor store account data for you on this website, however if you would like to request data we store and use to fulfill our services to you outside of this website, please email:

Right to be Forgotten


We neither collect nor store account data for you on this website, however if you would like to request the deletion of data we store and use to fulfill our services to you outside of this website, please email:



This website uses cookies. Cookies are tiny text files, which usually include anonymous information about the user, and can be used by websites to make a user's experience more efficient.

We use cookies to personalise content, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages so that we can offer you the best possible experience.

If you choose not to accept some categories of cookies, you may find that the site does not function properly.

Strictly Required Cookies

These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working.

Strictly required cookies:


Analytics and Statistics

These cookies allow us to measure visitor traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.

Analytics and Statistics cookies:


Marketing and Retargeting

These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.

Marketing and Retargeting cookies:



In the event that you wish to make a complaint about how your personal data is being processed by Saddleback Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Saddleback Ltd’s data protection representatives Data Protection Officer / GDPR Owner.

Contact details of the Data Protection Officer / GDPR Owner:

John Wager
Saddleback Ltd
Unit 12 Apollo Park
Armstrong Way
BS37 5AH

01454 285285